Bruce Himelstein

The Hotel Guy

Bruce Himelstein is the Ritz-Carlton executive who transformed customer service for one of the world’s most recognisable luxury brands, as featured prominently in the New York Times bestseller, The New Gold Standard. Thriving through Disruption the Ritz-Carlton were the first hotel Company to enable their customers to make bookings via Twitter.

Bruce speaks on change, Leadership, branding and customer service; he has lived through numerous changes in his award-winning career and shares real world examples of how the disruption of change never has to be painful for an organisation. “We all know change is inevitable, but a strong culture and focused communication strategy can navigate the shifts”. Bruce Himelstein

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