Retail Expert, Selfridges
With over 30 years of experience from the board room to the front line, Alan O’Neill – has supported iconic brands to achieve amazing results. In a dynamic world, he knows what it takes to drive change in a business – from top to bottom… and back to front. It’s about having a Customer-centric Culture, Engaged People, and a Supercharged Sales effort.
Across B2B, B2C and the Public Sector, his clients include global brands like Selfridges, Bank of Irl, Harrods, Eli Lilly, Intel, Lufthansa, Mercedes, Moet Hennesy, Ramada Hotels, Scottish Power, Sherry Fitz, St. Gobain, The UN, Vodafone, and more.
Up to 2004, Selfridges for example was a sleeping giant – but is now officially the best department store in the world… and one of the most profitable (per m²). Alan was their lead consultant for many years.
A change consultant, trainer, non-exec director and a visiting professor with ESA Beirut, he is also a trusted mentor to many CEOs and board directors who seek his advice. Alan has a reputation for making the complex simple… being down-to-earth and practical… with a commercial focus that brings everything back to the customer. Alan now writes a weekly advice column for the Sunday Independent – Ireland’s leading business newspaper.
It is this unrivalled business acumen that has seen Alan chair and speak at conferences around the world and conduct master-classes with C-level executives. He asks hard and uncomfortable questions, e.g. How do you change an old culture to prepare for emerging global challenges? How do you overcome cynicism and resistance to change? How do you overcome complacency and lack of accountability? How do you differentiate with customer-experience culture? How do you retain the best talent? How do you increase sales in a challenging and disruptive global market?
1. Change Management
· Dare to Change…how to embrace and drive change
· Build a customer-centric high-performance culture through engagement
3. Sales Growth
· Supercharge your Sales… how to double sales in two years
· Adapt to the Future of Retail
5. Customer Service
· Customer-ize your Business… differentiate with great customer experiences
With every engagement, Alan takes time to understand the brief, the objectives, the challenges… and builds empathy before meeting his audience. Energetic, passionate and engaging… he will leave your audience with thoughts and challenges – that are guaranteed to provoke, inspire and give hope.